We here at Nextpoint have been working on beefing up our customer support features and have rolled out our brand new Nextpoint Support site. The site features user forums, online support request submission, and information to contact customer support via email and our 24-hour service line. A link to customer support can be found on the Nextpoint site, and all new Nextpoint users are automatically registered for access.
Besides using Nextpoint Support for end-users, we’re looking to migrate our internal support process over to this system as well. Our goal is to run all internal requests for support through the site so that they might be easily tracked and efficiently handled. In turn, we’ll use this information, as well as the answered requests from end-users, to populate the user forums, so that common questions can be answered at a glance.
We look forward to maintaining a more efficient internal support system, as well as providing first-class support to our customers.
