In an effort to make importing into the Nextpoint Trial Cloud and Discovery Cloud as easy as possible, we’ve updated our documentation to provide detailed instruction on both the batch import process and conversion of Concordance exports. Nextpoint Batch Import Specification details the meta-data load file format, the zip file structure, uploading, and other tips [...]
Archive for the ‘Customer Support’ Category
Updated Documentation for Importing Documents and Metadata and Concordance Conversion
Posted in Cloud, Customer Support, Discovery Cloud, FAQ's, Tips & Tricks, Trial Cloud, tagged concordance conversion, concordance export/import, import, importing esi, loading esi on April 17, 2011 | Leave a Comment »
Splitting and Assigning Large Document Sets
Posted in Cloud, Discovery, Discovery Cloud, EDD, Featured Feature, New Features, User Management on April 7, 2011 | Leave a Comment »
You’ve uploaded all of your docs into Discovery Cloud and, after some searching for agreed upon keywords, have broken up the large universe of documents into several smaller sets (“subreviews”), but… these “smaller” sets still number in the high thousands for docs contained! You need to go further – you need to break these sets [...]
Advanced Search comes to CloudPreservation.com
Posted in Cloud, Cloud Preservation, Customer Support, FAQ's, New Features, Tips & Tricks on February 11, 2011 | Leave a Comment »
Advanced Search has come to CloudPreservation.com. The tool will guide you through the process of building more powerful queries while simultaneously providing you with the know-how to build the queries yourself in the “standard” search box. Query strings are built for you as you make selections and enter text, helping you to leverage advanced features [...]
What’s New?
Posted in Cloud, Cloud Preservation, Customer Support, FAQ's, New Features, Tips & Tricks on February 10, 2011 | 1 Comment »
Today we launched a feature of CloudPreservation.com that will allow you to find pages or documents that didn’t exist in the previous crawl. This is going to allow to do things like: Find all pages that were added to the archive in during a specific crawl. Use keywords to search the text or meta-data of [...]
Browser Differences
Posted in Behind The Scenes, Cloud, Discovery Cloud, FAQ's on May 19, 2010 | Leave a Comment »
Readers using Microsoft Internet Explorer may have noticed a difference between the “previewed document” arrows in recent posts on our clustered/related documents section (Clarify of Review & Dealing with Duplicate Emails) and what they’re actually seeing in the app. The crux of the situation is JavaScript and rendering performance in various browsers. Internet Explorer has [...]
How’s The Warranty?
Posted in Customer Support, tagged apple, warranty on September 15, 2008 | Leave a Comment »
If you’ve ever owned a car you already know exactly when my laptop broke down… 2 weeks after the warranty expired. That’s no surprise. So, pretty much any company is going to give you that “geez, sorry” look before taking not only your money but also your machine for a few days. A really good [...]
Customer Service
Posted in Customer Support on May 2, 2008 | 1 Comment »
A couple of months back, I needed to send in my monitor to have it’s DVI fixed. Analog worked fine… just not the digital. 3-4 days to get there + 1-2 to get processed + 10-15 days “in repair” + 3-4 days back. Suddenly you’ve added up to almost a month When the monitor got [...]
Nextpoint Support Up and Running
Posted in Customer Support, New Features on March 21, 2008 | Leave a Comment »
We here at Nextpoint have been working on beefing up our customer support features and have rolled out our brand new Nextpoint Support site. The site features user forums, online support request submission, and information to contact customer support via email and our 24-hour service line. A link to customer support can be found on [...]
