If you’ve ever owned a car you already know exactly when my laptop broke down… 2 weeks after the warranty expired. That’s no surprise.
So, pretty much any company is going to give you that “geez, sorry” look before taking not only your money but also your machine for a few days.
A really good company – [...]
Archive for the ‘Customer Support’ Category
How’s The Warranty?
Posted in Customer Support, tagged apple, warranty on September 15, 2008 | Leave a Comment »
Customer Service
Posted in Customer Support on May 2, 2008 | 1 Comment »
A couple of months back, I needed to send in my monitor to have it’s DVI fixed. Analog worked fine… just not the digital. 3-4 days to get there + 1-2 to get processed + 10-15 days “in repair” + 3-4 days back. Suddenly you’ve added up to almost a month
When the [...]
Nextpoint Support Up and Running
Posted in Customer Support, New Features on March 21, 2008 | Leave a Comment »
We here at Nextpoint have been working on beefing up our customer support features and have rolled out our brand new Nextpoint Support site. The site features user forums, online support request submission, and information to contact customer support via email and our 24-hour service line. A link to customer support can be found on [...]
