Nextpoint Batch Import Specification details the meta-data load file format, the zip file structure, uploading, and other tips on how to successfully import batches of documents into Trial Cloud and Discovery Cloud.

Concordance Export Conversion provides a walkthrough of converting a sample Concordance export into the Nextpoint batch import format.  It provides sample scripts for splitting columns, and joining data from Concordance Image load files.

We think you’ll find these documents extremely useful as you’re importing documents into Trial Cloud and Discovery Cloud.

The “Split into subreviews” option on the landing page of your Review provides just that.

With a click, you’ll be on the road to breaking up that large Subreview into several smaller pieces.  You can break it up into as many pieces as you’d like by simply providing their names.  You may choose to name them things like “Environment-Bob” and “Environment-Sarah”, but you can get as original/specific as you like.

You control what happens to the original set of documents (“Environment” in this example).  Keep it around to maintain a rolled-up view of what’s going on in the component subreviews, or remove it to reduce clutter.  You also control what (if any) additional documents should be pulled into the set.  For example, you could pull emails related to your documents into the overall document set, to ensure that they’re included.

Related documents will be placed together (and sequentially) into created subreviews to provide continuity for the reader.  For example, you won’t have to worry about an email landing in a different subreview than it’s attachments.  This may lead to slightly uneven document counts in subreviews, but only in extreme circumstances will the overall document counts be wildly different.

After/while you’re documents are being split up, you can visit the “Settings” section to assign the subreviews to the specific reviewers.  If the reviewer is in the Nextpoint “Reviewer” role-type, they will only have visibility to subreviews they are assigned.  If the reviewer is of a different role-type (“Advanced” or “Standard”), assignment will provide some clarify as to who is working on what.

The ability to easily breakup and assign large subreviews will provide clarity and visibility to the higher level task, helping you to get the job done not only faster, but better.

Query strings are built for you as you make selections and enter text, helping you to leverage advanced features you may not have been aware of:
These tools are available for you immediately by selecting “Advanced Search” near your normal search box.

• Find all pages that were added to the archive in during a specific crawl.
• Use keywords to search the text or meta-data of pages that were added to the archive during a specific crawl.

To use this handy new feature, select a crawl from the “Feeds and Crawls” drop down under the search text field.  You’ll see a checkbox appear below and by clicking on that, your search will be limited to only pages and documents that were found for the first time for that crawl.

Limit Search To New Pages and Documents

The crux of the situation is JavaScript and rendering performance in various browsers. Internet Explorer has made some strides in IE 8 but still lags a bit behind some of the other browsers; most notably for us: Firefox and Safari.

More details on these timings at Backbase.com
y-axis is render time in milliseconds

Where Firefox and Safari are able to keep up (well enough) with repositioning the “currently previewed” document arrow, Internet Explorer has a completely unacceptable lag. We’re pretty happy with the fairly simple solution that we have in place for Internet Explorer – it doesn’t look quite as snazzy but has a much lower reliance on JavaScript and performs well.

Firefox 3.6.3

Internet Explorer 7

Nextpoint recommends upgrading to Internet Explorer 7 or Internet Explorer 8, if you are using Internet Explorer 6.

So, pretty much any company is going to give you that “geez, sorry” look before taking not only your money but also your machine for a few days.

A really good company – one that’s really hoping to make/keep you a loyal customer – might make an exception and allow you to buy the extended warranty, even though you’re a little late.

But in this case, I’m talking about an Apple laptop and what they did was guarantee my loyalty.  They just covered it.  No cost for identifying the issue, making the repair, or even the parts.  And while they couldn’t promise anything less than a 5 day turnaround… it was ready that afternoon.

Wow.

A little better than my last customer support experience.

When the monitor got home (via Chicago) I was excited to be back up and running. Got everything unpacked… ready to rock… and… nothing. They hadn’t fixed anything. Turned out they’d accidentally written down that my problem was the monitor wasn’t able to power on. So, when it finally did get “in repair” they plugged it in, concluded I was an idiot, and shipped it back.

That stinks. A month without it and all I can do is wait on the phone (again) to figure out what needs to happen (again). Ship it back (again). Wait (again). Finally, two months later, they shipped a brand new monitor that couldn’t possibly have trouble. Oops, they shipped me a different (and inferior) model. This one doesn’t even have a DVI hookup…

And… repeat.

This is exactly why Nextpoint believes in making highly knowledgeable support 100% accessible. Not only is every single person in the company completely capable of answering support questions… every single person in the company is available to answer your questions. Have a highly technical question that would best be asked of one of Nextpoint’s engineers – not a problem, we’ll put you in direct contact.

How would my monitor situation have been handled by Nextpoint? Most likely we wouldn’t have written down the wrong issue in the first place. Worst case though, we would have unpacked the monitor and noticed that we could power it on – you would then have been contacted to get to the bottom of things and we’d have it taken care of – end of story

Besides using Nextpoint Support for end-users, we’re looking to migrate our internal support process over to this system as well. Our goal is to run all internal requests for support through the site so that they might be easily tracked and efficiently handled. In turn, we’ll use this information, as well as the answered requests from end-users, to populate the user forums, so that common questions can be answered at a glance.

We look forward to maintaining a more efficient internal support system, as well as providing first-class support to our customers.